FAQs


How do I know what ring size to order?

We recommend having your ring size accurately measured by coming in to one our showrooms.

Our rings are made to a standard size, so if the ring is a gift you can order it in the standard size then have it custom fitted after it has been presented. Our standard ladies ring size is ‘L’ and men’s ring size is ‘S’.

For designs that allow for re-sizing, we offer a complimentary re-size within 8 weeks of purchase. This is limited to 3 ring sizes (up or down).

Please refer to our ring sizing guide if you have measured the internal diameter of a ring and would like to convert it to the equivalent Australian ring size.

How do I know what neoprene bangle size to order?

Our women’s neoprene bangles are 18cm in total length and for men they are 21cm.

To measure a wrist circumference you can use a piece of string or similar material. Note that the neoprene holds its shape and won’t sit tight around the wrist like a soft piece of string. As a guide for the length to order, measure the circumference of the wrist then add 10mm to calculate the total length to order.

If possible, you can bring the neoprene bangle into our Subiaco store and it can be sized in approximately 15 minutes.

We offer complimentary replacement and re-sizing of neoprene bangles for the life of the product.

What happens if I change my mind?

You are welcome to exchange the piece with something more suitable if required. Exchanges may take place if the jewellery is in new condition with no signs of wear and within 8 weeks of purchase.

Alternatively, you can return the goods within 8 weeks and you will be issued with a Linneys credit. The credit will have no expiry date and can be used towards any Linneys jewellery.

We do not offer refunds unless the jewellery has manufacturing fault. Please refer to our returns & exchange policy for more information.

 If I purchase online can Linneys jewellery be delivered?

Yes, we offer complimentary delivery (within Australia) of your new Linneys purchase through one of our courier providers.

The jewellery will be covered under our insurance policy whilst in transit. The goods will be delivered within 1 – 3 working days within Australia. One requirement of delivery is that there will be someone to sign for the package upon arrival during office hours.

We also offer international delivery via FedEx for $150 AUD and we deliver to almost every country.

Can I send repairs back to Linneys?

Yes, you can visit us in store or send your repairs to Linneys (37 Rokeby Road Subiaco WA 6008) at your own cost and we will deliver it back to you at a cost of approximately $30. When we send it back to you with our courier provider it will be covered by our insurance policy.

How should I look after my jewellery?

With the correct care and maintenance, Linneys jewellery can be kept as a family heirloom and handed down through generations. We invite all Linneys customers to visit one of our showrooms for a complimentary clean and check of Linneys jewellery.

Rings should be serviced every 12 months and pearls strand necklaces and bracelets should be rethreaded and cleaned every 12 months. A light brush and warm soapy water can help keep your jewellery clean in between free professional cleaning at Linneys. We also recommend that the neoprene on your neoprene bangle is replaced every 12 months as they can stretch and sometimes become weak after continual wear.

For more information on please refer to our jewellery care guide.

How do I insure my jewellery?

Linneys doesn’t sell insurance however we are happy to provide a quote for you through our preferred provider - Centrestone Insurance. If you would like to proceed, we can assist with getting instant insurance cover at the time of purchase. Centrestone will then contact you by email with details of your insurance policy inclusions.

Do pendants include chains?

Unless the pendants and chains are joined together, chains are purchased as a separate item.

Clients often have their own chains or they might like to choose a chain at a particular length and style to match the pendant so we sell them separately for these reasons. If you’re buying a pendant only, Linneys will provide a complimentary gold plated display chain. The chain can only be used for presentation in the Linneys box and it’s not intended for wearing or long term use. 

What diamonds do Linneys use?

Linneys is a part of the Diamond Guild of Australia (DGA). The DGA is an association of industry leaders who are committed to establishing and preserving a benchmark for quality and ethics in the promotion and sale of diamond throughout Australia. DGA members are selected due to their strict adherence to industry best practise and the Guild’s uniform Code of Ethics. Linneys only uses the highest quality, premium cut diamonds that are sourced in accordance with the Kimberley Process.

Linneys is synonymous for having one of the largest collections of Argyle Pink Diamonds in Australia. In addition to this, Linneys can source Ellendale yellow diamonds and a range of natural fancy coloured diamonds.

Can Linneys custom make a piece of jewellery?

Yes, we specialise in making custom jewellery that is created in our design studio according to your specifications.

We invite you into one of our three showrooms for an obligation free consultation with one of our award winning designers to create the custom made piece of your dreams.

Can I lay-by a piece of Linneys jewellery?

Linneys offer a 3 month layby time period with regular payments. This is the perfect way to gradually pay for that one off handcrafted piece of jewellery that just has to be yours.

What are the payment options?

We accept payments of cash, bank and credit cards (including Amex). Our jewellery can be purchased using split payments.

 We accept online transfers for instore purchases. The goods can only be taken once the payment has cleared in our account. Please allow 1-3 days for the funds to be cleared.

Phone payments can be made using credit cards for laybys and special orders however we don’t accept credit card phone payments for items from the collection to new customers.  

We don’t accept handwritten cheques. Bank cheques are accepted however goods can only be taken once the bank cheque has been cleared by our bank.

Do you have no interest payment plans?

No, sorry this is something we do not offer.

Do you have paypal?

Yes, PayPal is available for online purchases.

Do you have after pay?

No, Afterpay is not available at Linneys.